Privacy Policy

Effective Date: 30/06/2024

Last Updated: 30/03/2025

Koqoon BV (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information in connection with our services, including our use of the WhatsApp Business Platform provided by Meta (formerly Facebook).

1. Information We Collect

We may collect the following types of personal data:

  • Business name, email address, and contact details
  • Phone numbers associated with WhatsApp Business accounts
  • Facebook Business Manager ID and related account information
  • Technical data, such as IP address, browser type, and device identifiers
  • Usage data when interacting with our platform and embedded onboarding tools

2. How We Use Your Information

We use your personal information to:

  • Enable onboarding to the WhatsApp Business Platform via Embedded Signup
  • Facilitate the creation and configuration of WhatsApp Business Accounts (WABA)
  • Manage access tokens and API integration with Meta
  • Provide customer support and technical assistance
  • Improve and secure our services

3. Sharing Your Information

We may share certain data with:

  • Meta Platforms, Inc., as required to register and manage WhatsApp Business Accounts
  • Third-party service providers that help us operate our platform (e.g., hosting, analytics)
  • Regulatory bodies or legal authorities when required by law

We never sell your data to third parties.

4. Data Retention

We retain your information only as long as necessary for the purposes set out in this Privacy Policy and to comply with legal obligations.

5. Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data
  • Correct or delete your personal data
  • Withdraw consent to processing
  • Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@koqoon.be.

6. Security

We implement industry-standard measures to protect your personal information, including encryption, access control, and regular audits.

7. International Transfers

If you are located outside of the region where our services are hosted, your data may be transferred to and processed in other jurisdictions, including the United States and the European Union.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, contact us at:

Koqoon BV

Rue des Echevins 44

1050 Ixelles

Belgium

Email: info@koqoon.be